Refund policy
We want you to be happy with your purchase. If you change your mind, you have 40 days from the date of purchase to return your item to us.
Eligibility for Returns
To be eligible for a return, items must:
- Be returned within 40 days of purchase
- Be in their original, unused and unworn condition
- Be in the original packaging where applicable
- Include any original tags, labels or accessories
We reserve the right to refuse a return if an item has been worn, used, damaged or is not in a resalable condition.
Return Cost
A $11 return fee will apply to all standard returns.
If an item is faulty, damaged or incorrect, please contact our Customer Service team before returning it.
How to Return an Item
To start a return, please process a return on the returns portal here.
Please ensure your return is securely packaged and retain your proof of postage until your return has been processed.
Refunds
Once your return has been received and inspected, we will process your refund to the original payment method.
Please allow 5-10 business days for your refund to be processed after we receive your return. Once processed, your bank or payment provider may take additional time for the funds to appear in your account.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible. We will work with you to resolve the issue and, where appropriate, provide a replacement, repair or refund in accordance with your legal rights.
Statutory Rights
This returns policy does not affect your statutory consumer rights. Where applicable, your legal rights take precedence over this policy.
If you have an issue with your product, please contact us at support@mypura.com with your order number and the Pura team will get in touch to try to help you as best we can.
By placing an order with us, you acknowledge and agree to this returns policy.
This policy does not affect any statutory rights you may have under applicable consumer protection law.