Refund policy

We want you to be happy with your purchase. However, all sales are final and we do not accept returns, exchanges, or refunds unless the item arrives damaged, defective, or incorrect.

Please check your order carefully before completing your purchase, as we are unable to offer refunds or exchanges simply because you have changed your mind, selected the wrong size, or no longer want the item.

If you have an issue with your product, please contact us at support@mypura.com with your order number and the Pura team will get in touch to try to help you as best we can.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photographs showing the issue.

Where appropriate, we may offer a replacement or another suitable resolution.

Order Cancellations

Orders cannot be cancelled once they have been processed or dispatched. If you need to make a change to your order, please contact us as soon as possible, although we cannot guarantee that changes can be made.

By placing an order with us, you acknowledge and agree to this returns policy.

This policy does not affect any statutory rights you may have under applicable consumer protection law.